Tour Technology
Tour technology is a term used to describe applications of Information Technology (IT), or Information and Communications Technology (ICT), in Travel, tourism and hospitality industry. Tour technology may also be referred to as tourism technology or even hospitality automation.
Since travel implies locomotion, tour technology was originally associated with the computer reservations system (CRS) of the airlines industry, but now is used more inclusively, incorporating the broader tourism sector as well as its subset the hospitality industry. While tour technology includes the computer reservations system, it also represents a much broader range of applications, in fact increasingly so. Tour technology includes virtual tourism in the form of virtual tour technologies.
Tour technology may also be referred to as e-Tour / etour or e-tourism / etourism (eTourism), in reference to "electronic tour" or "electronic tourism".
Tour technology includes many processes such as dynamic packaging which provide useful new options for consumers. Today the tour guide can be a GPS tour guide, and the guidebook could be an audioguide, podguide or I-Tours, such as City audio guides. The biometric passport may also be included as travel technology in the broad sense.
Certainly tour technology was born on the coat-tails of the airline industry's use of automation and their need to extend this out to the travel agency partners.
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